F.W. Davison & Company is pleased to announce the impending release of its new Customer Resource Center (CRC) web site to serve its customers better, safer, and faster.
New Features, Better Service
After months of careful planning and research, F.W. Davison & Company releases a new customer support system that includes new options and improved overall functionality. The new CRC will feature the following:
- Customer Support Ticket System
- Knowledge Base
- Troubleshooter
- Download Center
- Change Request System
- Account Inquiry
- User Forum
Safer Employee Data
In today's world, companies must be vigilent about their employees' personal information or be subject to penalties and lawsuits. The design of the new CRC keeps employee information safe by ensuring secure data transmission within the ticketing system and related communication between the Customer Support Representative (CSR) and customer. This protects Davison's clients by preventing interception and keeping sensitive data from prying eyes.
More Efficient, Faster Resolutions
On the internal side, the new ticketing system incorporates best practices in customer service routing and handling, resulting in improved efficiency and communication throughout the process.
F.W. Davison customers will be notified by e-mail with details about the impending release of the new CRC during the week of April 6, 2009.